Utility Representative

Job Title:  Utility Representative

Salary:  Grade 12

Hours:  Day hours

JOB DEFINITION

This is a working position responsible for a variety of general and complex clerical duties in support of the City’s utility service including handling meter reading information, preparing utility bills, accepting payments, insuring proper balancing of accounts, and providing effective assistance to the general public.

ESSENTIAL FUNCTIONS

Prepare for daily customer service operations to include: opening vault; moving cash to its proper window location; balancing daily cash drawers; and unlocking doors.
Verify correct billing amount with customer account; prepare and balance entries on computer system including cash payments; verify, record and balance prepared vouchers and adjustments including accounts receivable deposits and the initiation or termination of utilities service.
Process mail and drop box payments.
Screen and direct calls and visitors as appropriate; answer questions and provide information to the public; refer citizen and client complaints and questions to appropriate Department staff member for resolution; research accounts for customers as necessary.
Maintain a variety of files and filing systems; prepare, maintain and update various records; research and verify information as requested.
Prepare and review a variety of correspondence, reports, corrected billings and documents as assigned; complete various forms; prepare and distribute reports for review and use; prepare and maintain a variety of forms used by an assigned Department.
Provide clerical support to assist designated Department staff in the completion of their duties and responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge of proper public contact and telephone etiquette, modern office procedures, methods, and computer equipment.
Considerable knowledge of basic business letter writing to include English usage, spelling, grammar, and punctuation.
Considerable knowledge of general bookkeeping practices, basic principles and procedures of record keeping.
Skill in operating various types of office equipment including computers and adding machines.
Ability to tactfully respond to requests and inquiries from the general public.
Ability to learn City and Department policies and procedures.
Ability to simultaneously perform a variety of other clerical functions.
Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
Ability to work independently in the absence of supervision and communicate clearly and concisely, both orally and in writing.

QUALIFICATIONS

Be a graduate of an accredited high school or hold a certificate of high school equivalency (GED). Possess above average computer skills, preferable with knowledge of Microsoft Windows systems and applications. Have general working knowledge of related office equipment. Possess a valid Alabama driver’s license and a driving record suitable for insurability. Willing to work non-standard hours and overtime as required. Willing to travel overnight to attend continuing education courses and workshops. Be physically able to perform the duties of the position.

POSTING DATES     1/11/2019 – 1/25/2019

City Employees interested in this position should contact Kathy Railey at 256-329-6782.  Seniority alone will not be the determining factor.  Probationary Employees are not eligible to apply.  Applicants must meet all requirements.  External applicants may apply at City Hall.

Alexander City is an Equal Opportunity Employer