Utility Collections

First Time Users:

You will need the following information to set up your account:

• Recent Utility Statement
• Last Name or Business Name - enter exactly as on the utility statement including spaces, suffixes, and punctuation
• Address
• Full Utility Account Number - example 001234-000
• Email Address
• New Password

The following menu options are available:

• Dashboard - displays summary information about your account and quick links to other information that is available
• Add Credit - enter credit card information for the payment
  • Note: if this is the first payment or the payment method has been changed, the bank may process an additional $1. This is a temporary pending transaction. The final transactions that appears on your bank statement should be the amount of the bill. 
  • To avoid interruption of service, online payments should be made 24 hours before a schedules delinquent date. 
• My Bill - Displays the current bill
• Activity - Displays payment and billing transactions from your account. Detailed billing information can be viewed by clicking on the billing transaction. 
• My Profile - 
  • Change the email and password
  • Verify Email Address - not used
  • Add multiple accounts to you online account
  • Contact Us - email address and phone number to contact Alexander City Utility Collections representatives

To setup new service the following information is required:

1. Proof of ownership and/or deed.
2. Provide two forms of government ID. At least one must be a photo ID and both must be unexpired.
3. All balances must be paid in full.