FAQs

FAQ

How can I submit my utility payment?

Utility payments may be submitted by:

Online 24/7 Bank Draft or Debit / Credit Card
Drop Box 24/7 - Checks or Money Orders Only
- Cooper Rec
- Old City Hall
- Municipal Complex
Walk-in: Municipal Complex Utility Collections
- Debit / Credit Card
- Check
- Cash
ACH: Setup automatic payments from your checking account. Pick up the form at the Municipal Complex or print the Application for Pre-Authorized Payment Form from the website.
Mail: Utility Collections, P.O. Box 552, Alexander City, AL 35011

The due date is specified on the utility statement. Payments are due by the close of business on the due date. When the due date falls on Saturday, Sunday or a city recognized holiday, payment is due by the close of business on the next business day. Payments received after the due date specified on the utility statement are late and will be subject to the $75.00 late fee.

How do I pay my utility bill online?

First Time Users:

You will need the following information to set up your account:

Recent Utility Statement
Last Name or Business Name - enter exactly as on the utility statement including spaces, suffixes, and punctuation
Address
Full Utility Account Number - example 001234-000
Email Address
New Password

The following menu options are available:

Dashboard - displays summary information about your account and quick links to other information that is available
Add Credit - enter credit card information for the payment
- Note: if this is the first payment or the payment method has been changed, the bank may process an additional $1. This is a temporary pending transaction. The final transactions that appears on your bank statement should be the amount of the bill.
- To avoid interruption of service, online payments should be made 24 hours before a schedules delinquent date.
My Bill - Displays the current bill
Activity - Displays payment and billing transactions from your account. Detailed billing information can be viewed by clicking on the billing transaction.
My Profile -
- Change the email and password
- Verify Email Address - not used
- Add multiple accounts to you online account
- Contact Us - email address and phone number to contact Alexander City Utility Collections representatives

How do I setup new services if I rent?

You must contact the Building Department first if you need to setup or start utilities at a rental property.

How do I setup new services if I own or purchasing a house?

To setup new service the following information is required:

1. Proof of ownership and/or deed.
2. Provide two forms of government ID. At least one must be a photo ID and both must be unexpired.
3. All balances must be paid in full.

What are the deposit amounts for utilities?

Utility deposits are based on a soft credit check for residents, a set amount for businesses, table amount for restaurants, and an estimated amount for industrial.

Residents please know that the soft credit check will not go against your credit. If you have any questions, please contact the Utility Collections Department at (256) 329-6700.

Residential				Business	Restaurant	Industrial
Credit Score 665-850	Green	Electric	$50	$500	$500 per 10 tables $1000 per 20 tables $1500 per 30 tables	Estimated on predicted load amount.
	Green	Gas	$50
	Green	Sewer	$50
	Green	Water	$50

Credit Score 575-664	Yellow	Electric	$100		** After 30 days of opening the City will reassess the number of tabletops and adjust the deposit amount accordingly.	** After 30 days of opening the City will reassess and adjust the deposit amount accordingly.
	Yellow	Gas	$100
	Yellow	Sewer	$100
	Yellow	Water	$100

Credit Score 300-574	Red	Electric	$150
	Red	Gas	$150
	Red	Water	$150
	Red	Sewer	$150

What is the difference between a rental (MV) and street light?

A rental light is billed monthly to the customer. Rental lights are classified as MV charges on your monthly utility bill. A street light is paid for by the City and lights a specific area on a City street.