FAQs

Most business licenses are based on the gross receipts of a business.  New businesses estimate their gross receipts for the remainder of the calendar year.  This amount may be adjusted at the end of the year if necessary.  The rate schedule will vary by the type of business.

These taxes are collected directly by the City.   Lodging taxes (effective immediately) and rental/lease taxes (effective October 1, 2013) may be filed online at My Alabama Taxes at the same you file your State of Alabama taxes or you may file by mail using one of the available Business Licenses & Taxes forms.

These taxes are collected directly by the City.  The return forms may be downloaded from this site or you may call 256-329-6720 and request one to be mailed or emailed to you. 

• Dial 9-1-1 for life threatening emergencies ONLY! 
• For non-emergencies or to ask questions, call (256) 234-3421.   
• Quickly describe why you are calling.
• Give your name, address, and phone number.
• Give detailed suspect or vehicle description and last known location or direction of travel.
• Stay calm. Remain on the phone to give any additional information.
• When in doubt call 911.

If you suspect that a crime is being or is about to be committed, please dial 911.  You need not give your name. However, if you want a police officer to contact you, give your name, address, and telephone number and advise the Dispatcher that you would like to meet with an officer.

If you have an non-emergency, please call (256) 234-3421. If you call the Dispatch Center with a situation that is not deemed to be an emergency, you will be referred to the non-emergency line. The following are examples of non-emergencies:

• Power outages
• Barking dogs
• Loud parties or music
• Non-injury accidents including non-injury hit and runs
• Parking violations
• Requests for information
• Transportation to medical appointments
• Time-delayed reports with no suspect information such as home burglary, vehicle burglary, and assault reports

• A Dispatcher will answer the call and ask you what type of emergency you have. Remember to:
  • Answer all questions
  • Remain calm
  • Stay on the line
• Do not hang up until the Dispatcher advises you to do so.
• When you call 911 from a landline, your address, telephone number and billing person's name is automatically displayed on our computer-aided dispatch system. Dispatchers will ask you for this information to verify it. If you are calling from a cell phone number, you will need to provide all of this information to the Dispatcher.

If you have a need for a Police Officer and it is NOT an emergency, then please use our non-emergency phone number (256) 234-3421.

The only accurate way is to refer to your property deed for a legal description of your property boundaries. Significantly less accurate, observation of utilities and other public services will sometimes "indicate" the right of way. 

If you would like to report a speed complaint on your street, please contact the Engineering Department at (256) 409-2020. We will evaluate the issue by performing a traffic study. If the traffic study data reports a valid speed issue, we will request assistance from the Police Department, and investigate other options as necessary to resolve the issue. 

City staff can only trim or remove trees within public rights of way or utility easements that are potentially hazardous. If the tree in question is on private property, it is the homeowner's responsibility. 

*Note: The City Tree Board must be contacted prior to the removal of any trees in the downtown area. 

First Time Users:

You will need the following information to set up your account:

• Recent Utility Statement
• Last Name or Business Name - enter exactly as on the utility statement including spaces, suffixes, and punctuation
• Address
• Full Utility Account Number - example 001234-000
• Email Address
• New Password

The following menu options are available:

• Dashboard - displays summary information about your account and quick links to other information that is available
• Add Credit - enter credit card information for the payment
  • Note: if this is the first payment or the payment method has been changed, the bank may process an additional $1. This is a temporary pending transaction. The final transactions that appears on your bank statement should be the amount of the bill. 
  • To avoid interruption of service, online payments should be made 24 hours before a schedules delinquent date. 
• My Bill - Displays the current bill
• Activity - Displays payment and billing transactions from your account. Detailed billing information can be viewed by clicking on the billing transaction. 
• My Profile - 
  • Change the email and password
  • Verify Email Address - not used
  • Add multiple accounts to you online account
  • Contact Us - email address and phone number to contact Alexander City Utility Collections representatives

To setup new service the following information is required:

1. Proof of ownership and/or deed.
2. Provide two forms of government ID. At least one must be a photo ID and both must be unexpired.
3. All balances must be paid in full.

Come to the Fire Department and see Cynthia McCain or click here.

Call (256) 329-6780 between 7am-5pm.

Please email Lt. Todd Sassano to schedule a class time and date.

 If you smell gas inside leave immediately, leaving the door open for ventilation. Go to a neighbor's house and contact the Gas Department. If you are calling during normal working hours, please call (256) 409-2070; after hours, weekends and holidays call the Alexander City Police Department at (256) 329-6740. Do not use any source of ignition (ie: light switch, matches, flashlight or telephone).

Environmental Services staff cannot come onto private property. Our responsibility is to remove dead animals from roadways and rights of way to promote safe travel and a healthy environment. 

Inside of your household garbage cart.

No.  By default, the search results will show matches for any word within the phrase.  In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.

In order to search on an exact phrase, enclose your search phrase in quotations.  The search results for "alarm permit" will show matches for that exact phrase.

The City can only work within the right-of-way. We can only work on a driveway if there is a danger of damage to the street.